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Job Title:  Account Manager, Client Services

Req ID:  19177
Job Category:  Service/Technical Services
Country/Region:  US
State:  GA
City:  Atlanta
Zip:  30303

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you good at problem-solving, project management, developing IT solutions, delivering Customer service, and have a passion for making a difference in the healthcare industry? STERIS has a unique opportunity, based in Atlanta, Georgia,  for someone to help us grow our sterile processing software solution  for  hospitals. Our proprietary software, SPM, business is growing and we are in need of someone who can provide onsite support to our hospital Customers, manage technology solution projects, provide training, and help our Customers improve sterile processing workflows. SPM brings reliability to the surgical instrument tracking and sterilization process. For our customers that means the right equipment in the right condition at the right time, every time.

What you will do

This is a home based position that will require 40% travel regionally. Qualified candidates must currently live in the Greater Atlanta area.

Maintain and grow SPM business
•    Assist current Customers with identifying additional solutions to help them increase their utilization of SPM (interfaces, modules, mobile hand scanners)
 Lead and deliver Customer onsite work
•    Leader and project manager for annual software upgrades
•    Ensure adoption of new features and best practices
•    Implement sell-in new business products and services
•    Identify cost-management opportunities in the territory
Develop and Manage Customer Relationships
•    Provide training and Customer support to help Customers increase their utilization with SPM and satisfaction with the product
•    Proactively engage Customers and maintain regular contact
•    Develop specific strategies to increase number of Growth Accounts within the territory
•    Work with other field sales and service teams to maintain a current understanding of account dynamics and organizational change

What you need to be successful
  • Bachelor’s degree preferred, or Associates degree with equivalent relevant experience.
  • Scrub Technician/Operating Room and or Sterile Processing experience required.
  • 4+ years experience with software account management, project management and/or customer service required.
  • Experienced individual is required to complete the Certified Central Service Vendor Partner (CCSVP) certification within the first year of employment.
  • Experience with Microsoft Office required.
  • Physical location that is able to access high-speed internet.
  • Ability to keep abreast of numerous projects and Customers simultaneously.

What STERIS Offers

  • The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.






STERIS plc is a $3B, publicly traded (NYSE: STE) organization with more than 12,000 employees worldwide.

STERIS strives to be an Equal Opportunity Employer.  

Nearest Major Market: Atlanta

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