Job Title:  Associate District Service Manager

Req ID:  35759
Job Category:  Service/Technical Services

Atlanta (surrounding area), GA, US, 30329


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption.  There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

Position Summary

  • The Associate District Service Manager provides exceptional Customer service, leadership and talent management within a district of field service technicians.

  • Responsible for developing a high performing service team that drives Customer satisfaction and revenue growth.

  • Recruits, trains, develops and retains top talent. Manages talent appropriately to ensure team stability and success.

  • Ensures all safety protocols and requirements are adhered to at all times; drives a culture of safety.

  • Owns growth and profitability within the district. Identifies new business opportunities, prepares service quotations and proactively presents service product offerings to Customers.

This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of the following state: Georgia 


  • Owns Customer satisfaction and represents service in critical Customer meetings, sales opportunities, and resolution of escalations that requires the presence of a leader.

  • Assures quality of the Customer experience through efficient deployment of resources, frequent Customer contact, and adherence to Corporate and Service quality initiatives. Proactively resolves Customer concerns and ensures Customer satisfaction through quality field service processes that maximize technician productivity and efficiency. Escalates issues as appropriate with recommended solutions.

  • Completes Customer needs analysis and the generation of solutions with quotes to meet the identified Customer needs, including negotiation, pricing, and renewal management for new and existing business.

  • Communicates and enforces current standards, codes, and procedures regarding safe and effective use of equipment. Manages District adherence to fleet safety and auto maintenance programs Ensures STERIS is represented in a safe and professional manner while at Customer sites.

  • Submits expense reports, time cards, service tickets, accounts payable, billing transmittals and other administrative requirements as assigned by supervisor in a prompt and accurate manner.

  • Leads a geographically dispersed service team. Owns talent management and talent acquisition to ensure Customer business expectations are met. Monitors and manages employee performance during field visits. Provides feedback, coaching and timely performance discussions and appraisals.  Consistently sets expectations of performance for District and Region which includes frequent communication of milestones.

  • Demonstrates a positive attitude.  Acts as a liaison between Company and the field to be a conduit for positive and constructive feedback.

  • Ensured assigned territory has adequate manpower to meet service needs of the District through review and analysis.  Works with assigned management team in reassignment of Customer accounts to accommodate business changes. 

Required Experience

  • Bachelor's Degree required

  • Two years leadership experience.

  • Demonstrated ability to provide exceptional Customer service in business environment.

  • Demonstrated ability to creatively solve problems.  Ability to gather and analyze data, propose solutions and to develop action plans to address.

  • Demonstrated ability to apply LEAN and process improvement methods.

  • Strong computer skills, including Microsoft applications.

  • Valid drivers license and a good driving record.


Bilingual in English and Spanish strongly preferred.

What We Offer

  • Competitive Salary

  • Annual merit bonus and incentive plans

  • Medical, vision, prescription, dental and life insurance

  • 401(k) with a company match

  • Paid time off that accrues from day one and paid holidays

  • Extensive service training and coaching program

  • Tuition assistance

  • Opportunities for advancement


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  35759
Job Category:  Service/Technical Services

Atlanta (surrounding area), GA, US, 30329

Nearest Major Market: Atlanta

Job Segment: Accounts Payable, District Manager, Service Manager, Recruiting, Business Process, Finance, Customer Service, Management, Human Resources