Job Title:  Associate District Service Manager

Position Summary

• The Associate District Service Manager provides exceptional Customer service, leadership and talent management within a district of field service technicians.

• Responsible for developing a high performing service team that drives Customer satisfaction and revenue growth.

• Recruits, trains, develops and retains top talent. Manages talent appropriately to ensure team stability and success.

• Ensures all safety protocols and requirements are adhered to at all times; drives a culture of safety.

• Owns growth and profitability within the district. Identifies new business opportunities, prepares service quotations and proactively presents service product offerings to Customers.

This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of the following state: Georgia 

Duties

• Owns Customer satisfaction and represents service in critical Customer meetings, sales opportunities, and resolution of escalations that requires the presence of a leader.

• Assures quality of the Customer experience through efficient deployment of resources, frequent Customer contact, and adherence to Corporate and Service quality initiatives. Proactively resolves Customer concerns and ensures Customer satisfaction through quality field service processes that maximize technician productivity and efficiency. Escalates issues as appropriate with recommended solutions.

• Completes Customer needs analysis and the generation of solutions with quotes to meet the identified Customer needs, including negotiation, pricing, and renewal management for new and existing business.

• Communicates and enforces current standards, codes, and procedures regarding safe and effective use of equipment. Manages District adherence to fleet safety and auto maintenance programs Ensures STERIS is represented in a safe and professional manner while at Customer sites.

• Submits expense reports, time cards, service tickets, accounts payable, billing transmittals and other administrative requirements as assigned by supervisor in a prompt and accurate manner.

• Leads a geographically dispersed service team. Owns talent management and talent acquisition to ensure Customer business expectations are met. Monitors and manages employee performance during field visits. Provides feedback, coaching and timely performance discussions and appraisals.  Consistently sets expectations of performance for District and Region which includes frequent communication of milestones.

• Demonstrates a positive attitude.  Acts as a liaison between Company and the field to be a conduit for positive and constructive feedback.

• Ensured assigned territory has adequate manpower to meet service needs of the District through review and analysis.  Works with assigned management team in reassignment of Customer accounts to accommodate business changes. 

Required Experience

• Bachelor's Degree required

• Two years leadership experience.

• Demonstrated ability to provide exceptional Customer service in business environment.

• Demonstrated ability to creatively solve problems.  Ability to gather and analyze data, propose solutions and to develop action plans to address.

• Demonstrated ability to apply LEAN and process improvement methods.

• Strong computer skills, including Microsoft applications.

• Valid drivers license and a good driving record.

Skills

Bilingual in English and Spanish strongly preferred.

What We Offer

• Competitive Salary

• Annual merit bonus and incentive plans

• Medical, vision, prescription, dental and life insurance

• 401(k) with a company match

• Paid time off that accrues from day one and paid holidays

• Extensive service training and coaching program

• Tuition assistance

• Opportunities for advancement