Share this Job

Title:  Process Improvement Coordinator - Atlanta

Req ID:  14886
Category:  Sales
City:  Atlanta, GA
State:  GA
Postal Code:  30303

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Process Improvement Coordinator provides on-site support and communication to customer facilities with a focus on efforts to reduce the need/number of Device and Instrument repairs. This is accomplished through effective problem-solving techniques, development of strategies to resolve issues, and continued education to the Customer to ensure processes are followed.


  • Provides on-site support and communication to assigned facilities with a focus on efforts to provide cost savings to the hospital by ensuring all surgical tools are functioning properly for their intended purpose.
  • Drives Business and Customer initiatives with key stakeholders raising awareness of areas for improvement.
    • Drives the beginning to end process of raising awareness of an issue, developing the process to improve the situation, and ensuring the process is implemented.
    • Documents daily cost savings initiatives, with total monies saved, and reports potential barriers to implementation.
    • Follows chain of command within hospital and STERIS IMS regarding identified problems or issues to ensure proper communication and resolution.
  • Develops, implements, and supports daily operations of activities that relate to efforts to improve processes to minimize or reduce Device/Instrument repairs, reprocessing of reusable medical supplies and instrumentation.
    • Partners with Customer’s leadership team to educate and train customer staff on new processes or procedures that will correct their opportunities
    • Monitors and tracks improvements to present to Customer’s leadership team.


  • Collaborates with the System Executives, Director of Surgery, OR team, Perioperative team, leaders/coordinators, and SPD manager to plan and implement updates to count sheets, preference cards, tray reconfigurations, and inventory lists.
    • Will also collaborate with managers to review and reset appropriate care and handling processes.
  • Manages device, instrument, and product inventory.
    • Manages Customer device. Instrument, and product inventory.
    • Identifies reasons for missing equipment and implements process improvements to reduce missing item
    • Orders instruments and products as needed.

Education Degree

High School Diploma or GED

Required Experience

  • High School Diploma or GED required. Bachelor’s degree or technical school certification highly preferred.
  • Minimum of 4 years experience working with surgical instruments/devices and/or as SPD/SCPD technician preferred.
  • 1-2 years experience working with Continuous Improvement/Lean environment.
  • Basic understanding of medical instrumentation and devices.
  • Must be knowledgeable and able to work efficiently within the Microsoft Office suite (including Word and Excel). Must be capable of learning and working efficiently in ERP systems. Must be capable of learning additional software as required.
  • SPD Technician Certification preferred.
  • Experience utilizing a Continuous improvement or lean processes.
  • Must be able to problem solve complex issues.
  • Influence multiple layers of customer management to ensure new processes are implemented correctly.
  • Must maintain valid Driver’s License and vehicle insurance to meet travel requirements. 


STERIS is a $2B+, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  14886
Category:  Sales
City:  Atlanta, GA
State:  GA
Postal Code:  30303

Nearest Major Market: Atlanta

Job Segment: Medical, Business Process, Instrumentation, ERP, Inspector, Healthcare, Management, Engineering, Quality, Technology