Supervisor, Sterile Processing

Position Summary

The Supervisor, Sterile Processing will provide onsite support, training, Customer Service, and communication regarding the processing of surgical instruments and staff management to contracted facilities in compliance with STERIS Standard Work or QMS, the Department of Health, TJC, DNV, OSHA, CDC, AAMI and AORN standards, and facility goals and policies. Coordinates and oversees day-to-day operations of the STERIS IP sterile processing team. The Supervisor, Sterile Processing is responsible for their assigned shift. Work hours will be based upon the department and/or Customer needs and may change during the course of your employment. Shifts available are: 3 pm-11:30 pm, or 11pm-7:30 am

Duties

People Management (40%)

• Provides supervision and leadership of Sterile Processing Department at assigned facility and shift.
• Manages workflow and maintains staffing work schedule, including evenings, weekends and holidays, to ensure on time delivery to Customer.
• Meets with direct reports monthly to provide feedback, hold employee accountable to performance, development, and expectations to ensure quality service.
• Responsible for partnering with leader to address and resolve employee concerns timely and drive employee engagement activities.
• In collaboration with the manager, supports the scheduling for new STERIS employee orientation, on-the-job training, in-service education, and quality assurance programs when needed.
• Participates in interviews, hiring, training, and coaching of Customer employees as required by the contract.

Duties - cont'd

Operations Management (50%)

• Oversees and supports daily operations of all activities that relate to the proper processing of reusable medical supplies and instrumentation including decontamination, cleaning, assembly, sterilization, and storage processes within all set professional standards and regulations.
• Performs Sterile Processing Technician responsibilities as needed to ensure on time delivery to Customer. 
• Follows chain of command within hospital and/or STERIS regarding identified problems or issues to ensure proper communication and resolution. Responsible for answering and responding to calls from the Customer and other end-users, during and after regular business hours as required by the contract.
• Assists manager in review of all required documentation related to STERIS Standard Operating Procedures and ensures staff’s adherence to applicable policies and procedures.

Duties - cont'd

Continuous Improvement (10%)

• Performs daily observations to identify process improvement opportunities within operations and employee performance and compliance.
• Maintains a safe work environment by setting standards for staff use of universal precautions, personal protective equipment, and completing daily safety observations.
• Promotes collaboration with Customer physicians, nursing staff, department heads, and personnel of other departments.
• Works with Education to identify developmental training opportunities for employees and supports the delivery of education and training as required.
• Other duties as assigned

Education Degree

Required Experience

1. Minimum High School Diploma or GED Required.
2. Minimum 4 years of hands-on sterile processing experience with one year of leadership (supervisor level or above) experience with direct reports, or 2 years of lead experience required.
3. CRCST or CBSPD Certification and additional certification (i.e. instrument specialist, flexible endoscope, healthcare leader, manager, STERIS Assessment) required. If not certified at point of hire, both certifications must be obtained within 12 months of hire.
4. Sterile Processing Department (SPD) management must maintain no less than eighteen (18) hours continuing education (or other equivalent educational activity) annually to include six (6) hours dedicated to leadership and/or management and three (3) hours dedicated to infection prevention and control
5. Demonstrated self-starter and able to manage independently
6. Basic computer skills and aptitude

Preferred Experience

1. Associates degree preferred
2. Current Certified Healthcare Leader (CHL) or Certified in Sterile Processing Management (CSPM).
3. Experience using instrument tracking software  
4. Union experience preferred (Travel)

Skills

1. Understands and promotes concepts of the Lean work environment.
2. Microsoft Office (knowledge of MS Office 365 including Outlook, Excel, Word and PowerPoint) and must be capable of learning software programs (including instrument tracking and timekeeping and payroll systems) and/or hardware as required.
3. Understand and promotes the development of individual employee objectives.
4. Effective communication skills and ability to conduct team meetings
5. Ability to handle multiple demands from many people and prioritize effectively.
6. Ability to maintain composure under pressure.
7. Ability to effectively employ delegation, collaboration, conflict resolution skills in a team environment