HR Manager

Position Summary

As an HR Manager you are responsible for delivering and coordinating all human resource activities and initiatives for the operations groups in Costa Rica and the Dominican Republic. You will support the management teams with the plant to drive culture change, define organizational needs, determine the training and development needs and strategy, determine hiring needs, resolve employee issues, and contribute to the achievement of the overall business objectives. As an HR Manager you must possess the ability to quickly grasp the business objectives and strategies of multiple client groups and leverage human resources capabilities to support the achievement of those objectives.

This role requires onsite work 5 days a week at our Costa Rica location. 

What You'll do as HR Manager

• Plan, develop, implement, and administer HR processes and programs that increase the productivity, competence, and effectiveness of the plant.
• Consult with business and/or functional leaders in areas such as organizational assessment, succession planning, organizational structure, workforce planning, and change management in order to strengthen overall organizational capability.
• Ensure alignment of HR processes i.e. talent management reviews, performance management, compensation and recruiting to the business goals.
• Counsel and/or coach employees and managers regarding employee relations issues including performance management, facilitation of formal/informal complaints to resolution, discipline and/or terminations in line with local culture and the business and legal environment.
• Drive employee engagement and satisfaction through promotion of a positive company culture while balancing employee concerns with all levels of company goals.
• Interpret employee engagement data for assigned client groups.  Partner with client groups to enable them to drive their own action plans related to improving employee engagement.
• Ensure effective talent management including assessment and development as the organization grows both organically as well as through acquisition. Assist managers in assessing and identifying resources to meet employee/departmental training needs and encouragement of employees to continuously develop their skills in their field of work.
• Assist in the hiring of new employees by performing various recruiting activities in partnership with the talent acquisition team, including staffing coordination and job requisition management.
• Manage the annual performance and salary reviews as well as the variable pay programs.
• Remain up-to-date on relevant country and local employment laws and other human resources compliance issues.  Update management on policies/processes as necessary.  Responsible for oversight and coordination of any regulatory requirements.
• Possess an understanding of employment law and diversity/equal employment opportunity compliance and promotion.
• Responsible for ensuring the accuracy of client group information by utilizing the shared services to maintain and update employee databases.  Provides management with relevant reports as needed.
• Participate and/or lead HR projects focused on continuous improvement of core programs and services.
• Act as a liaison to Benefits to properly manage employee leaves of absence.
• Perform other duties as assigned.

The Experience, Skills and Abilities Needed

Required:

• Bachelor's Degree in Human Resources or related field.
• 5+ years of Human Resources generalist experience. 
• 2+ years of HR management experience within a plant environment.
• Spanish and English language fluency (read, write, speak and comprehend) required.

Preferred:

• MBA or Master's degree

Other:

• Demonstrated success translating business strategies into organizational and HR strategies and actions.
• Comprehensive HR experience, including a complete understanding of and hands-on exposure to the full mix of HR functions (preferably in a global environment).
• Experience with process improvement approaches (Lean Manufacturing, Six Sigma, Practical Process Improvement, etc.)
• Experience working across a complex organizational matrix.
• A track record of positive results and an ability to show how his/her programs and policies have contributed to the growth and bottom-line profitability of an organization while enhancing or driving cultural change.
• He/she should be someone who is sought out for their opinion and advice and who can forge and maintain close relationships across all constituencies.
• Self-motivated; bias for action.
• Effective negotiating and influencing skills.
• Ability to maintain strict confidentiality.
• Strong analytical skills with advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Must possess excellent verbal and written communication skills.
• Excellent multi-tasking, priority setting capabilities.