Job Title:  Field Service Technician II

Req ID:  40388
Job Category:  Service/Technical Services

3189, VIC, AU, 3189


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Field Service Technician II can successfully complete service duties independently and solve technical and complex issues without assistance. As an experienced resource on the service team, this role contributes to major project installations, upgrades to existing equipment, and provides training to The Field Service Technician I. This position requires demonstrated ability to solve complex problems and apply analytical thinking to serve a global customer base.


1.    Responds to customer support calls and resolves complex issues in accordance with STERIS customer service and quality metrics.
2.    Builds and fosters relationships with customers, communicates feedback to leadership, and ensures quality execution of all value added services.
3.    Utilizes collaborative service, data collection, technology, and systems tools to perform service duties. 
a.    Gathers diagnostic information and performs initial analyses.
b.    Uses technology to diagnose errors or technical problems and works with Customer to implement solutions remotely.
4.    Uses engineering drawings and documentation to identify problems, address customer issues, and execute solutions.  
5.    Performs and oversees machine conditioning at customer sites; supports conditioning efforts at customer sites remotely.
a.    Uses digital scopes to assess problem. 
b.    Runs dosimetry tests.
6.    Documents service and produces timely and detailed service reports, including what work was completed, what parts need to be sent, next steps and final resolution status.
7.    Performs duties in accordance with target metrics and KPIs as defined by senior leadership. 
8.    Maintains compliance to all regulatory requirements in local jurisdictions where work is performed.

Duties - cont'd

Education Degree

Associate's Degree

Required Experience

1.    4-6 year’s experience in one of the following areas or a combination of these fields will be considered: 
-    Electro Mechanical
-    Mechanical
-    Millwright
-    Robotics and automation
-    PLC / software development
-    Control systems 


STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.  

Req ID:  40388
Job Category:  Service/Technical Services

3189, VIC, AU, 3189

Job Segment: Field Service, Infection Control, Patient Care, Maintenance, Manufacturing, Healthcare, Customer Service