Job Title:  Product Manager - Endoscopy

Position Summary

The Product Manager is responsible for day-to-day product responsibilities of the business unit. The role will be responsible for product development and build management, market development and communications, and product training. The Product Manager will have significant interaction with internal and external resources, requires the ability to solve complex situations involving process development, intradepartmental collaboration, Customer satisfaction, and tactical business decisions. This role will include 50-75% nationwide overnight travel. 

Duties

1.    Provide day to day operational oversight of the product line.
2.    Manage day to day business operations including lease orders in Oracle, shipping of consumables, brochures, parts, PM kits, start-up kits to field, and support field technicians with issue resolution.
3.    Maintain pipeline reports on fleet activity and availability.
4.    Develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance and support to the business unit.
5.    Perform product demonstrations to internal and external Customers.
6.    Create and manage all capital requests for submittal to STERIS senior management to build new products.
7.    In conjunction with management, assist in the development of core positioning and messaging for the product line.
8.    Manage serial number creation and movement with fleet.
9.    Maintain fleet schedules, PM, DOT/tags/registration, HVAC/HEPA, etc.
10.    Manage new build capital equipment order process.
11.    Hold weekly calls with supplier to manage fleet and new build process.
12.    Manage unit drawing packages, site preparation guides, facility requirements, utility guides, winterization procedures, etc.
13.    Manage the fleet upgrade process and schedule.
14.    Manage unit trunk stock.
15.    Work with Customer Service regarding unit location guide.
16.    Work with unit manufacturer to setup and maintain onsite build quality inspections during build phases.
17.    Utilizing lean principles, lead strategic and operational initiatives through execution and user training.
18.    Manage Customer purchase orders and upload legal agreements in Oracle to generate Customer invoices.
19.    Work with the Senior Manager to create and maintain Customer addendums to legal agreements and purchase orders as needed
 

Duties - cont'd

1.    Requires deep understanding of unit features, functions and capabilities.
2.    Attend industry trade shows as required.
3.    Work with third parties to assess partnerships and licensing opportunities.
4.    Address any issues, problems and changes with any of the products associated with the units.
5.    Work with suppliers on new builds, commissioning, decommissioning and field support of units.
6.    Coordinate marketing activities with Marketing Communications as well as work with finance and sales to create and maintain pricing and SKUs in Oracle and Sales Connection.
7.    Operational leadership and ability to drive continuous improvement initiatives.
8.    Demonstrates ability to provide issue resolution for external and/or internal Customers.

Education Degree

Required Experience

1.    Minimum 7 -10 years general business experience with 6-8 years experience with emphasis on marketing, product development, sales operations and/or continuous improvement, and a minimum of 3 years customer service experience
2.    3-5 years STERIS experience preferred with knowledge of STERIS systems and processes
3.    Demonstrated problem-solving, negotiation, analytical and project management skills
4.    High degree of technical aptitude with significant multi-tasking capability
5.    Demonstrated leadership qualities and interpersonal skills, with track record of successfully motivating cross functional teams
6.    Excellent oral, written and presentation communications skills
7.    Competency in Microsoft Word, Excel, PowerPoint and on-line presentation tools
 

Preferred Experience

1.    Proven track record of successful project management including 3+ years of cross functional management
2.    Ability to assist in the design of product strategy and roadmap
3.    Understanding of the medical industry, hospital operations and perioperative process flow
4.    Able to read and interpret architectural plans in AutoCAD or BIM format.  This includes but not limited to HVAC, plumbing, power, and information technology.
5.    Demonstrates continued developmental skills necessary to create project plans and formulate recommendations
6.    Operational leadership and ability to drive continuous improvement initiatives. 
7.    Deep understanding of a mobile unit features, functions and capabilities.  Work with third parties to assess partnerships and licensing opportunities.
8.    Develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance and support to the business unit
9.    Ability to perform product demos to internal and external Customers
10.    Demonstrates ability to provide issue resolution for external and/or internal Customers.
11.    Capable of identifying information needed to clarify a situation, seek that information from appropriate sources, and take a logical, systematic, sequential approach to situation resolution
12.    Demonstrates comfort with ambiguity, anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies
13.    Ability to develop, sponsor, and/or support the introduction of new and improved methods, procedures, technologies or products
14.    Assist in the development of the core positioning and messaging for the product line
15.    Financial acumen and capability to monitor costs and pricing to meet revenue and profitability goals