Job Title:  Customer Data Specialist

The Role

The Customer Data Specialist is responsible for creating and maintaining accurate customer master data globally for Corporate and IMS Oracle allowing for:

• Timely order entry, shipping, invoicing, and the eventual payment of these invoices.
• An accurate picture of the customer and its relationships
• Effective credit, collection, and tax accounting
• Coordination of customer freight information with third party vendors (IMS).
• Identification of Customer party responsible for payment.
• Compliance with the Global STERIS Master Data Management & Data Governance program.
• The Customer Data Specialist will also be an active contributor for the iterative enhancement and development of Data Governance policies, procedures, working practices and training required to ensure compliance with Global Business Standards.
• The Customer Data Specialist will support the global STERIS customer master which may span multiple Enterprise Systems and Global Operating Units

This is a hybrid schedule after 6 weeks of training. The team goes into the office on Monday and Wednesday. 

What You Will Do

•    Validate customer name, address, tax and ownership performed through a blend of 3rd Party Enrichment data (E.G. Loqate, etc) and ad-hoc internet research 

•    Maintain team email inbox, helpdesk (IMS) and Customer Request Form queue

•    Establish new Customer accounts, Customer sites, relationships, profile class, tax rules, red text (IMS), banking information, sales rep assignments (IMS), freight terms, FOB, collector and pricelists within Oracle EBS & Cloud Environments 

•    Modify/maintain all records on Customer accounts including but not limited to:

-Name changes and ownership changes

-Address format changes

-Address additions and inactivation's

-Relationships    

-Sales rep assignments

•    Work cross functionally with Customer Care, Sales, Logistics, Credit & Collections and Pricing teams to solve Customer data issues

•    Troubleshoot errors received in Oracle Order Management or Siebel related to the STERIS Customer Master

•    Identify customer accounts and/or customer hierarchies to be cleansed; execute cleansing proactively 

•    Utilize various reporting tools including the portal (IMS) and COGNOS to review accuracy of customer data

•    Investigate returned mail and update customer database accordingly

•    Assist with Party, Customer, and Account Merge process

•    Support acquisition integrations which may include Customer matching, creation and maintenance 

•    Perform additional maintenance and projects as required 

What You Need To Be Successful

• 2 years Customer service or office experience 
• Demonstrated organizational skills and the ability to work independently
• Demonstrated track record in providing exceptional Customer service
• High school diploma or GED

Skills

• Ability to prioritize and manage multiple tasks
• Detail-oriented, with the ability to handle multiple projects simultaneously under tight deadlines
• Ability to work both independently and in a team environment
• Strong organizational capabilities
• Attention to detail
• Strong Customer focus (both internal and external).
• Strong initiative
• Critical thinking and problem solving skills
• Communication skills; verbal skills, written skills, active listening skills

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.
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