Job Title: Business Operations Analyst
Mentor, OH, US, 44060
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
We are seeking a motivated and detail-oriented Business Operations Analyst to join our team, focusing on sales and service operations. As a key member of our organization, you will play a pivotal role in optimizing our sales and service processes, driving efficiency, and ensuring exceptional customer experiences. Responsibilities include authoring business reports, designing and creating Tableau dashboards, performing data analysis, and presenting findings, and collaborating with cross-functional teams to streamline workflows, enhance communication, and drive projects to improve overall operational efficiency.
What You'll Do
- Analyze sales and service data to identify trends, patterns, and opportunities for process improvement.
- Develop and maintain reports, dashboards, and KPIs to track sales and service performance metrics.
- Collaborate with cross-functional teams to streamline workflows, enhance communication, and resolve operational bottlenecks.
- Assist in the implementation and adoption of sales and service technologies, ensuring smooth integration and user adoption.
- Conduct regular audits to ensure data accuracy and integrity within sales and service systems.
- Identify areas for cost reduction and revenue enhancement through data analysis and process optimization.
- Work closely with sales and service teams to understand their needs, challenges, and goals, providing insights to drive decision-making.
- Support the development of training materials and provide training to sales and service staff on new processes and tools.
- Stay informed about industry trends, best practices, and emerging technologies relevant to sales and service operations.
What You'll Need to Be Successful
- Bachelor’s degree (business or statistics)
- 3+ years as an analyst in a professional setting using the following skillsets:
- Report Authoring
- Data modeling and analysis
- Dashboard design (Tableau)
- Problem-solving and process improvement
- Exceptional verbal and written communication skills
- Strong attention to detail
- High proficiency in Microsoft Office applications
- Independent contributor
- Must be able to work with minimal supervision
- Good interpersonal skills to work with different management levels
- Strong business acumen
- Ability to adapt to a fast-paced and dynamic work environment
Hybrid role (Tuesday and Thursday onsite)
What we offer you
The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing:
- Competitive pay
- Annual merit bonus and incentive plans
- Medical, vision, prescription, dental and life insurance
- 401(k) with a company match
- Paid vacation time and paid holidays
- Tuition assistance
- Opportunities for advancement
Join us and help write our next chapter.
#LI-HT1
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Mentor, OH, US, 44060
Nearest Major Market: Cleveland
Nearest Secondary Market: Akron
Job Segment:
Infection Control, Operations Manager, Business Process, Patient Care, Inspector, Healthcare, Operations, Management, Quality