Job Title: Manager, Field Operations
Los Angeles, CA, US, 90001
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Manager of Field Operations is an experienced, hands-on operational leader, employee coach and Customer relationship manager. They take full accountability for Customer consultation and contract compliance as well as people leadership and associated processes (performance management, development, training, and engagement) This role travels daily between multiple teams with an average total headcount of 7-15 direct reports that provide on-site surgical instrument repair & cleaning in an assigned territory.
Please Note: This role will have an average of 1-2 days per week of work from home + travel throughout the territory the rest of the week. Candidates must be based in (or willing to relocate to) the San Diego or LA metro areas.
This is a remote-based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: California.
Duties
1. Supports Area Operations Manager in implementation/updates to accounts, policy, and process to rest of team.
2. Stays updated, ensures compliance and models required safety procedures and requirements of mobile lab operations, including safety, regulatory and the use, care and maintenance of company and Customer assets (tools, P-Card, systems and related equipment).
3. Leads/supports continuous improvement, training and other operational initiatives.
4. Acts as first escalation point for Customer and employee issues that exceed Repair Specialist authority and including determining if other support is required (Area Ops Mgr., HR, HSE).
5. Identifies resource issues timely and acts in collaboration with Manager, Field Operations and other Repair Specialists to minimize Customer and team impacts.
6. Manages and tracks Customer trends and utilizes insights to provide timely coaching to employees and feedback to leadership to quickly adapt and capitalize on opportunities and minimize risk.
7. Strategizes with STERIS sales and service teams to develop and optimize new and existing business.
8. Responsible for performance management, coaching, and disciplinary action for the mobile teams supported, employee adherence to compliance and safety protocols, training management, and resource planning.
9. Builds collaborative, effective relationships with peers to align area goals with strategic financial and operational objectives.
10. Adheres to company, compliance policy and procedures. All other duties as assigned
What STERIS Can Offer You
• Competitive pay and quarterly incentive opportunity
• Extensive hands-on training and development
• Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays
Education Degree
Required Experience
1. 7 years of relevant work experience including demonstrated skills in surgical repair, leading others and experience in Customer Service/Sales environment
(Or, an Associate's degree + 3 years surgical instrument experience + 1 year leadership)
2. Strong conflict management skills.
3. Strong verbal and written communication skills and ability to meet tight deadlines in a fast-paced environment.
4. Must be 21 years old to meet FMCSA requirements for commercial driving.
5. 100% field-based presence with overnight travel up to 50%, depending on size of geography
6. Previous leadership, work scheduling and prioritizing, and reporting/administrative skills strongly preferred.
IND123
#LI-AC
Pay range for this opportunity is $78,500.00 - $109,987.50. This position is eligible for [BONUS PARTICIPATION] OR a [INSERT COMMISSION RATE RANGE, IF APPLICABLE] commission.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Los Angeles, CA, US, 90001
Nearest Major Market: Los Angeles
Job Segment:
Operations Manager, Relationship Manager, Infection Control, Performance Management, Operations, Customer Service, Healthcare, Human Resources