Job Title:  Repair Specialist- Charlotte, NC

Position Summary

• The Repair Specialist serves as an experienced lead for assigned mobile unit/region or may travel to support multiple mobile units and/or repair location teams (RS Travel.
• Role works with other mobile unit or location assigned technicians to assist in managing workflow and address the day-to-day Customer needs.
•  Repairs surgical instrumentation, provides coaching and on the job training to techs, and ensures daily operations (Safety, Mobile unit operations and Customer requirements) are performed effectively.  This includes Customer administrative/contractual requirements including billing, quality assurance, reporting) and other duties as assigned to support the Manager Field Operations when needed.
• This role anticipates and acts to reduce Customer and employee issues are resolved with positive outcomes.  
• Intermediate to Advanced level repairs and maintenance of surgical instruments and on the job coaching to upskill and inspect others work
• This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of the following states: North Carolina 

Duties

• Partners with Manager, Field Operations to develop reporting for customer consultation, identifies and escalates risks and issues within accounts timely and effectively.    
• Repair Specialists will work closely with assigned team and National Asset Management team to ensure current and new account implementation is effective.     
• Full accountability for coordination of team schedule, travel plans and operational readiness to meet Customer operational requirements.  Including effective communication with onsite Customer contacts related to day to day operational activities.  Escalates Customer issues timely and effectively. 
• Assumes ownership for the mobile unit  or assigned location's safe, healthy operations including, maintaining a safe, productive and respectful work environment at all times and delivers accurate  timely administrative reporting and documentation and provides support to others in doing same. Strong planning and collaboration with assigned team, other Repair Specialists and Manager Field Operations to ensure Customer coverage.                                                                                                                
• Responsible for timely, team adherence to protocol for administrative tasks including scheduling, timekeeping, travel, documentation, reporting, communications and ensures training is in place for new hires/updates.  Provides input on team and individual performance when requested, and maintains a positive, collaborative work environment to support Manager, Field Operations
• Demonstrates professional, effective verbal and written communication skills at all time                          
• Learns, adheres, and complies with all protocols (DOT, company, Customer) for the safe operation of the mobile lab, policies, and procedures                                                                                                                     
• Adheres to company, compliance policy and procedures. All other duties as assigned
   

Education Degree

Required Experience

1.    Minimum 5 years of relevant work experience including a combination of repair, operations, Customer engagement and leading others.  
2.    Ability to perform and coach repair skills e.g. Ultra sonic function, Metallurgy, Buff & Polish, Bending, Shaping, Sharpening, Hinge Points, Serrations & Brazing, Advance Dremel Operation, Re-cup & Re-jaw. Ability to translate complex information into insights and Customer recommendations verbally and in writing.  
3.    Strong verbal and written communication skills and ability to meet tight deadlines in a fast-paced environment.  
4.    Must be at least 21 years old to meet FMCSA requirements for commercial driving. 
5.    Must be able to travel and work in Mobile Repair Unit, including occasional off hours start/end times and overnight stays when required

Must be able to be compliant with hospital/ customer  credentialing requirements. 

Preferred Experience

Skills