Job Title: Traveling Repair Specialist

Req ID: 41320

Job Category: Service/Technical Services

Birmingham, AL, US, 35222

Description:

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Repair Specialist serves as an experienced lead for assigned mobile unit/region or may travel to support multiple mobile units and/or repair location teams (RS Travel).
Role works with other mobile unit or location assigned technicians to assist in managing workflow and address the day-to-day Customer needs.

Repairs surgical instrumentation, provides coaching and on the job training to techs, and ensures daily operations (Safety, Mobile unit operations and Customer requirements) are performed effectively. This includes Customer administrative/contractual requirements including billing, quality assurance, reporting) and other duties as assigned to support the Manager Field Operations when needed.

This role anticipates and acts to reduce Customer and employee issues are resolved with positive outcomes. Intermediate to Advanced level repairs and maintenance of surgical instruments and on the job coaching to upskill and inspect others work.

Duties

Partners with Manager, Field Operations to develop reporting for customer consultation, identifies and escalates risks and issues within accounts timely and effectively.
Repair Specialists will work closely with assigned team and National Asset Management team to ensure current and new account implementation is effective.
Full accountability for coordination of team schedule, travel plans and operational readiness to meet Customer operational requirements.
Assumes ownership for the mobile unit or assigned location's safe, healthy operations including, maintaining a safe, productive and respectful work environment at all times.
Delivers accurate timely administrative reporting and documentation and provides support to others in doing same.
Strong planning and collaboration with assigned team, other Repair Specialists and Manager Field Operations to ensure Customer coverage.
Responsible for timely, team adherence to protocol for administrative tasks including scheduling, timekeeping, travel, documentation, reporting, communications and ensures training is in place for new hires/updates.
Demonstrates professional, effective verbal and written communication skills.
Learns, adheres, and complies with all protocols (DOT, company, Customer) for the safe operation of the mobile lab, policies, and procedures.
Adheres to company, compliance policy and procedures. All other duties as assigned

What can STERIS offer you?

Growth opportunity
Competitive pay
Annual merit bonus and incentive plans
Extensive hands-on training and development
All necessary tools provided
Medical, vision, dental and life insurance
401(k) with a company match
Paid vacation time and paid holidays
Tuition assistance

Required Experience

Minimum 5 years of relevant work experience including a combination of repair, operations, Customer engagement and leading others.
Ability to perform and coach repair skills e.g. Ultra sonic function, Metallurgy, Buff & Polish, Bending, Shaping, Sharpening, Hinge Points, Serrations & Brazing, Advance Dremel Operation, Re-cup & Re-jaw. Ability to translate complex information into insights and Customer recommendations verbally and in writing.
Strong verbal and written communication skills and ability to meet tight deadlines in a fast-paced environment.
Must be able to meet flexible schedules with early/late hours and occasional overnight/out of state travel, based on Customer and business needs.
Must be able to pass a DOT medical/ physical exam and comply with all DOT regulations.
Must have a valid driver’s license with an acceptable driving record (CDL not required) and maintain required vaccines.
Ability to drive DOT regulated vehicle and conduct basic box truck safety checks.
Must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving.
Must be able to lift up to 25 pounds at times and push instrument carts ranging from 10-150 pounds at times

Education Degree

High School Diploma or GED

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.