Job Title:  Equipment Service Technician I (Floater) - Atlanta, GA

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals.  You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical and electronic units.  

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful. 

Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Focus & Retention – 30% 
Customer Growth – 10%
 

Duties

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues. 
• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs.       

Travel Expectations

• The position will service Customers in their assigned territory which includes the greater Atlanta area, Pell City, AL, and Aiken, SC.
• This position will spend up to 70% of their time supporting local accounts and up to 30% outside of the territory (could include overnight travel).
• Must be willing to spend 25-40% of nights per month away from home.

Required Experience

• High School Diploma or GED w minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, plumbing, HVAC, automotive).
  • Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
• Customer and team engagement experience.
• Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems).
• Effective written and verbal communication skills.
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
• Ability to work flexible hours, sometimes outside “normal business hours” and including overnight travel (amount may vary based on district geography).
• Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info).

Preferred Experience

• Proven technical troubleshooting skills with little to no supervision.
• Experience working in technical/support role for competitive or other equipment in highly regulated industry. (healthcare, medical equipment, oil and gas).
• Proven Customer engagement skills, including experience in identifying and recommending Customer solutions.
• Ability to learn quickly and use strong judgement and decision making in ambiguous situations.
• Baseline knowledge of Electrical Plumbing, Pneumatics, Hydraulics, Steam, and Electronics.

What does STERIS offer?

• Extensive hands on training and development.
• Career progression path within STERIS.
• Competitive pay and monthly incentive opportunity.
• Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays.