Job Title:  Sales Manager

Position Summary

The Sales Manager at Suzhou will lead the local commercial team to execute a number of critical Commercial aims, which includes the following: 

• Develop and implement sales programs to meet the Suzhou business objectives with focus on new business growth across existing key accounts and new accounts
• Manage and coordinate the efforts of the entire sales team toward the accomplishment of business objectives.
• Be instrumental in focusing internal Suzhou resources around service metrics.

Duties

1. Sales Growth and Business Development – 60%

• Develop sales plan for non-organic growth, execute sales plan, and achieve growth target.
• Develop existing accounts to increase services band width and increase sales revenue.
• Actively seek new business opportunities to ensure sales target completion and explore market potential continuously.
• Collect marketing information to enrich the pipeline of competitor. 

2. Sales & Account and Customer Service Management – 25%

• Coordinate team efforts, create and manage a regional strategy and team sales plan to achieve the revenue and profitability growth.
• Review and ensure Account Receivable overdue days and amounts meet agreed KPI.
• Coordinate complaint analysis and improvements on services and processes to ensure the overall customer experience excellence. 
• Review the selected KPI’s of OTD and Right First Time with Operations to drive more effective forecasting and planning. 

Duties - cont'd

1. Employee Engagement, Development, Management – 10%

• Develop and deliver agreed performance targets for team members, positively lead and influence team members to partner together to achieve individual and business goals.
• Ensure Global Performance Management System is up to date and regular check-in discussion or feedback and performance appraisal is provided to staff members. 
• Monitor and manage absence levels, manning plan, recruitment and performance management of team members, working with HR to provide training, coaching and development plans. 
• Lead and promote staff communication initiatives to improve employee engagement, which including team building, daily and monthly staff meetings etc. 

2. Others – 5%

• Handle other tasks from his supervisor when necessary.

Education Degree

Required Experience

• Bachelor and above, major in commercial/business management and related is acceptable, prefer in Microbiology/Chemistry and related.
• More than 10 years of sales, business development related working experience, with a minimum of 5-years in healthcare industry.
• An established record in selling to East China medical device or services market is preferred. 
• Demonstrated successful experience in a sales position that involved negotiating complex transactions with upper-level management positions or similar experience.
• Skilled in developing sales penetration and growth strategies at targeted accounts.  Good at assessing customer needs. 
• Strong ability to identify and develop new customer/new business growth.
• Abilities to manage key accounts and project sales or consultative selling.
• Good command of negotiation, financial, mathematical, and business acumen skills needed.